Ovo33 Privacy Policy — Member Data Protection

Ovo33 takes your privacy seriously. As an online entertainment platform serving Malaysian users, we are committed to ensuring that every piece of personal information you share with us is handled with full integrity, transparency, and security. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal data, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By using the ovo33 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using our platform and contact our support team to close your account.

We collect various types of personal information from you depending on how you interact with the ovo33 platform. The following are the categories of information we collect:

We also collect information you voluntarily provide, such as language preferences, profile information, and account settings. All data collected is for legitimate purposes necessary to operate our platform.

The personal information we collect is used solely for legitimate purposes related to providing ovo33 services to you. The following are the primary purposes for which your data is used:

• Account Management — Creates, verifies, and maintains your member account, including the KYC process required to ensure platform security.
• Transaction Processing — Securely and accurately processes deposits, withdrawals, and bonus payments using your preferred payment methods.
• Platform Security — Detects and prevents fraudulent activity, money laundering, and unauthorized access to your account.
• Service Communications — Sends important notifications regarding your account, transactions, terms updates, and security information.
• Product Improvement — Analyzes aggregated usage patterns to improve the gaming experience and platform interface.
• Responsible Gaming — Monitors wagering patterns to identify early signs of problem gambling and offer appropriate assistance.
• Legal Compliance — Fulfills compliance and reporting obligations to relevant authorities when required by law.
• Marketing — Sends you relevant promotional information and exclusive offers, subject to the marketing communication preferences you set in your account.

The security of your data is an absolute priority for ovo33. We implement multiple layers of technical and procedural protection to ensure your information is safe from unauthorized access, modification, or disclosure.

Technical Security Measures:

• 256-bit SSL Encryption — All data transmitted between your device and ovo33 servers is protected with industry-grade encryption.
• Two-Factor Authentication (2FA) — An additional security layer that requires identity verification through your registered device each time you log in.
• Secure Servers — Data is stored in ISO 27001-certified data centers with strict physical and digital access controls.
• Real-Time Monitoring — An automated threat detection system monitors platform activity 24 hours a day to identify any anomalies.
• Regular Backups — Data is regularly backed up to separate secure locations to prevent data loss.
• Security Audit — Independent security assessments are conducted periodically by qualified third parties.

Ovo33 does not sell, rent, or disclose your personal information to third parties for their marketing purposes. However, there are certain situations where we need to share information with carefully selected parties:

• Payment Service Providers — Transaction information is shared with trusted payment processors such as FPX, Touch 'n Go and GrabPay solely to process your deposits and withdrawals.
• Game Providers — Required gaming activity data is shared with game platform providers to ensure a seamless gaming experience.
• KYC Services — Identity information is shared with licensed identity verification service providers to complete the KYC process.
• Legal Authorities — ovo33 will disclose information to authorities when required by law, court order, or to prevent fraud and financial crime.
• Auditors and Consultants — Required information may be shared with auditors and professional consultants bound by strict confidentiality agreements.

All third parties we work with are required to meet data protection standards equivalent to those of ovo33 and may only use your information for agreed purposes.

The ovo33 platform uses cookies and similar tracking technologies to enhance the user experience, analyze website performance, and ensure the security of your account.

Types of Cookies Used:

• Essential Cookies — Required for core platform operations such as login session verification and security settings. These cookies cannot be disabled.
• Performance Cookies — Collects information about how you use our platform, such as pages visited and time spent. This data is used in aggregate form without identifying individuals.
• Functional Cookies — Saves your preferences such as language settings and display choices to ensure a more personalized experience.
• Analytics Cookies — Helps us understand usage patterns for ongoing product improvement purposes.

You can manage cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality. By continuing to use ovo33, you agree to the use of cookies as described here.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ovo33:

The ovo33 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.

Should we discover that information from a minor has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. If you have reason to believe that a minor has registered an account with ovo33, please notify us immediately.

To support our platform operations, your personal data may be transferred to or processed in countries outside Malaysia. This includes servers operated by cloud service providers and international game providers.

When your data is transferred outside Malaysia, we ensure that:

• The recipient country provides a level of data protection equivalent to or exceeding Malaysia's standards.
• Robust, legally binding data transfer agreements have been put in place with all parties involved.
• Technical protection measures such as end-to-end encryption are applied during data transfers.

We retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data — Retained for the duration your account remains active with ovo33.
• Financial Transaction Data — Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's financial compliance requirements.
• KYC Records — Retained for 5 years after the business relationship ends.
• Closed Account Data — Basic information is retained for 3 years after account closure for audit and fraud prevention purposes.
• Communication Records — Retained for 2 years for dispute resolution purposes.

Once the relevant retention period has expired, your data will be securely deleted or anonymized in accordance with our standard procedures.

Ovo33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations.

When significant changes are made, we will:

• Displaying clear notices on the main page of our platform.
• Sending a notification to your registered email address at least 14 days before the changes take effect.
• Updating the "Last Updated" date at the top of this page.

Continued use of the ovo33 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us:

• Live Chat: Available 24/7 via the chat icon on the platform — the fastest way to get an immediate response.
• Email: [email protected] — for more detailed privacy inquiries, we aim to respond within 24–48 hours.

For formal complaints related to data protection, you may also refer to Malaysia Department of Personal Data Protection if you believe your privacy rights have been violated and were not satisfactorily resolved by us.